Another reason to LOVE Servint for our main websites

Sevint.net has awesome servers and awesome service. We use them for web hosting for our more important web sites. Downtime is almost nil and maintenance windows are always scheduled during times of lowest traffic.

So earlier today I tried logging into one or our popular beach sites, www.OCtheBeach.com, via CPanel and got an error message in my browser that the location could not be found. I tried Web Host Manager at the server level and that also did not work. What to do? I do NOT manage my own server(s) so I have a place to submit a trouble ticket – or in an “emergency” like an unresponsive website I can actually “call” for help. This was not a major problem so I created a trouble ticket – at 11:48 AM today. At 11:50 I had an email response that a recent CPanel upgrade caused this issue on some servers – and that the problem could easily be fixed. At 11:56 I received a message that it was done.  A total of eight minutes elapsed from my creation of a trouble ticket to resolution of the problem. Excellent.

I tested the entry into both CPanel and WHM and when I saw they both were back to normal I went to close the trouble ticket. On doing so I got a small window asking for comments. Here is what I said: “Problem was solved in a matter of minutes – literally. What better service can I ask? Servint Service Techs are rockstars.” Note, too, that this was NOT a priority issue. I could have marked the trouble ticket as being “Urgent” – but did not have need to do that.

Servint is NOT cheap – but I am not one to trust my income to $5 hosting plans. I see many (far too many) complaints about downtime and poor service – from people who “say” they treat their business like a business. heh

We have also been happy with HostGator for some of our sites. We lease a couple of webhost reseller plans there and have had no problems over the last five, or so, years. We do NOT resell hosting but use those plans for our own smaller sites with myriad targeted domains. We are also giving a year-long test to Superb Internet – but the jury’s still out. Domains are at Moniker, GoDaddy and eNom (mostly). However, there are only a few left at GoDaddy because their pricing is higher than at the other places we use.