Following a recent tech support issue I have with one of my VPS accounts at Servint.net, I received a request to complete a brief survey. I responded to each question with a positive response because the Servint tech support team is outstanding in the service they provide.
I concluded the survey with the following comment:
I’ll repeat an earlier statement: In a competitive environment, customer retention is of utmost importance. While the sales department may be effective in attracting new customers it is the tech support people that keep “us” on the books.
Never being one to put all the eggs in the same webhosting basket, we do use HostGator.com as a second company from which to lease server space. Unfortunately, we just fired WebHostingBuzz.com for lack of proactive and follow-up service during a server exploit by malicious hackers.
‘Nuff said about web hosting…